Thank you for your continued patronage of ONE FUKUOKA HOTEL.

Unauthorized access by a third party occurred to "Studio" (provided by Studio Co., Ltd.), an external cloud service that our hotel used to create the teaser site that was released before the hotel's opening.
This has revealed that customer information submitted through the teaser site form may have been viewed and obtained from an external source.

We sincerely apologize for the great concern and inconvenience this has caused our customers.

1. Overview
On October 16, 2026, Studio Co., Ltd. notified us of unauthorized access to their systems and the potential for information leakage as a result.
According to the company's announcement, the unauthorized access occurred between September 30 and October 1, 2026, and some data remained accessible externally until October 14, when the company fixed the vulnerability and blocked the access route.
At this time, there is no confirmation that any information was actually taken out.
However, to ensure complete safety, our hotel is taking this matter seriously and is responding on the assumption that the information in question may have been leaked.

2. 対象となるお客様
開業前のティザーサイトのフォームから、メールマガジンへのご登録、宴会・会議のお問い合わせ、その他のお問い合わせをいただいたお客様（252名）
対象のお客様には、順次メールにて個別にご連絡を差し上げます。

3. Information that may have been viewed or obtained
The information you entered in the form
·email address
・Your name, phone number, affiliation, and inquiry details (only for customers who have made an inquiry)
*Please note that financial information such as credit card details and bank account information is not included as we do not collect such information through this form.

4. Cause
This is due to a vulnerability in some of the services provided by Studio Co., Ltd., which was exploited by a third party (according to the company).
The company is currently investigating the detailed cause.

5. Regarding secondary damage
At this time, no secondary damage related to this incident has been confirmed.
Please be aware of suspicious emails and phone calls impersonating our hotel or Studio Co., Ltd.
If you receive a message you do not recognize, please do not open any URLs or attachments, and refrain from replying.
Our hotel will never ask you for your password or credit card information.

6. Our hotel's response
We are working with Studio Co., Ltd. to address the issue, including reporting to relevant organizations.
If any new facts come to light, we will announce them on this page.

Once again, I sincerely apologize for the great concern and inconvenience I have caused.
We will continue to thoroughly manage information and strive to prevent a recurrence of this incident.